Answers To

Frequently Asked Questions

Here are some of the most common local moving questions we get from our customers that may provide the answers you're searching for.

Don't see your question listed? Don't hesitate to contact us today!

When is the best time to move?

The summer months of June-August is the peak time for moving. The weather is nice so this is an ideal time to move. Because of demand, in the summer months moving companies rates are usually higher than the rest of the year, so if you move in the winter it will help you save on your next move.

We recommend reserving your move start time the morning, as you won't have to wait until the movers have completed their previous moving appointments before yours gets started. Weekends and the end of the month are usually busier, so if you're flexible you'll save money by moving during the week.

How long does it take to move?

MyProMovers has a system that can calculate the time based on the list of your inventory and distance between locations. Every move is different with many variables so it can sometimes be difficult to pinpoint the exact length of a move.

There are lots of factors that go into the actual length of your move, such as difficult access, stairs, or a long walk to the truck from your front door. We always recommend reserving your loading dock and elevators for a quick and seamless move.

My move date has changed. What should I do?

Don't stress - we'll do our best to remain flexible. We understand there can be problems with the complicated process of selling and buying a home, and it's not your fault. We do the best we can to adjust our service based on your changing needs. We should know at least four days before your move date if the time needs to be changed. If you don't have that much notice, that's okay too, but you may lose your deposit and we can't guarantee availability for your new move date.

How is the cost of my move determined?

When estimating a move, we look at various factors such as the amount of furniture, the weight of that furniture, if there are any tough-to-access areas in your home with heavy or complex items, and the distance between locations. The lay of the land in and around your home can also affect our moving speed, so it's important to know about any tight corners, stairwells, over sized items, or complex items such as bunk beds, wall-units, large desks, wall-to-ceiling headboards, etc.

It is very important you let your personal moving assistant know about any exceptionally heavy items such as pianos, gun safes and hot tubs. We may need additional movers, specialized tools and materials to handle the excess weight and difficulty.

How and when should I pay?

For local moving in DMV we bill normally based on an hourly rate. You will need to submit payment for a small deposit to secure your moving date when confirming your appointment. This will be taken with a credit/debit card over the phone or online via a secure link. Your deposit will be subtracted from your bill and on the day of your move you will pay the remaining balance with either cash or the card you used for your deposit. If you use a card a 5% convenience fee will apply. If you choose to pay the rest in cash, as a courtesy, we won't charge that convenience fee on your deposit.

Am I protected against loss or damage while my goods are in transit?

You are covered at no additional cost by our standard-valuation coverage of $0.60/lbs. We may also help you secure higher valuation limits or full-valuation coverage for your move as well as any individual items of extraordinary value.

What are items of extraordinary value?

In the moving industry, items valued at more than $100 per pound are known as "articles of extraordinary value." All "items of extraordinary value" must be declared to us prior to your move date and additional insurance should be secured. Although you might have other articles of extraordinary value, the following list should help you identify items that might fall under this classification: jewelry, furs, art and coin collections, crystal, figurines, antiques, Oriental rugs, precious stones or gems, china and silverware. Shipments that move under the Released Value Liability program, in which the declared value of the shipment would be 60 cents per pound per article, would not be covered by the provisions applicable to "articles of extraordinary value."

Can my possessions be stored temporarily?

Yes, we can help you secure storage in a convenient location and move everything in there for however long you need. We'll be ready to transport your goods to your new place as soon as you're ready.

What type of packing/unpacking services do you offer?

We will pack anything you need help with, whether it's just your kitchen, your closets, dressers and drawers, or all of the above, we handle it all. At the time of your move, you can choose to pack as much or as little as you want. MyProMovers is here to personalize your move process and make this transition as smooth as possible. If you’re interested in our home packing services, your moving coordinator will explain your options during your estimate. MyProMovers offers different packing services to fit all types of moves and budgets. Feel free to order moving supplies for sale online in our store and pack on your own.

Will my furnishings stay clean?

MyProMovers' trucks provide a smooth, clean ride for all of your belongings. We also wrap and protect your items with protective wrap and furniture pads before they are ever moved, ensuring the safety and cleanliness of your furniture.

I need some advice on how to pack my belongings; can MyProMovers help?

You can pack yourself up before we arrive, please visit our Moving Tips for a list of helpful planning and packing tips.

Can I move frozen foods?

We would move these items but we can't guarantee their complete safety. The only way to do that is to move them using a frozen food locker. It is often easier to use up perishable food items prior to your move or just to donate them.

Can I move jewelry and other valuables?

Items of extraordinary value such as jewelry, money, photographs, antiques and stamp collections can be included in your shipment, provided you notify your MyProMovers moving assistant of these items before packing or moving day. However, we strongly recommend that you carry irreplaceable and expensive articles with you or make other arrangements for their transport.

Can I move my house plants?

MyProMovers cannot accept responsibility for safely moving your plants, because they may suffer from a lack of water and light as well as probable temperature changes while in transit. You may prefer to transport your house plants in the family car. Especially when moving plants long distance, prior to your move you should also consider that some states may prohibit the entry of all plants, while other states will admit plants under certain conditions. Be sure to check the regulations of the state to which you're moving.

Can I move my pets?

Pets cannot be carried in the moving truck. Dogs, cats, canaries and parakeets can usually be transported in the family car. If this isn't convenient, your MyProMovers moving assistant will be glad to suggest alternate ways to ship your pets safely.

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A Better Way to Move

Recently had this company move a large, heavy and sensitive item from one house to another. They were on time, professional, and did an outstanding job. Delivery was just as smooth and faultless. Couldn't be happier - highly recommended.

Bob Dillard

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July 25, 2020

They were on time, pleasant, and completed the job quickly and without issue.

Matthew Kors

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March 9, 2020

I can't say enough about Ilia's crew, Navruz and Jorge. They went above and beyond to ensure I had a smooth and painless move. They were upfront from the very beginning and kept us informed throughout the entire process. If you have a move to make, try and ask for these guys. They ROCK!

Vic

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August 14, 2020

Hugo and his team were amazing!

chadfoster3

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July 6, 2023

MyProMovers were great! Daniel helped us organize our move so it went smoothly as planned and the movers were careful and efficient with getting things from our storage unit into our new home. We will work with them again on our next move as they were really responsive and professional.

Sunna Ali

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March 23, 2021

Nazir and team are TEN STARS!! Excellent movers and extremely professional! You should hire them! Best ever!

stacie

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August 11, 2023

Dot on time arrival and very professional. The entire packing, loading and unloading was smooth and quick.

Gaurav Sharma

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December 25, 2019

We needed some last-minute help, and these folks were up to the task! Even though we ended up being two hours later arriving than we'd planned, they charged us much less than the full rate for the extra time. Truly a life saver.

Jon Sanders

Posted on

January 19, 2021

The two movers were polite, helpful and professional. We had a piano to move and assemble. Great job!! So pleased with mypromovers! Will recommend and call again if we need anything moved again!

Donna Goldbranson

Posted on

January 7, 2021

Daniel were extremely helpful in securing a move time for me. Paulo and his teammate arrived early and began moving the furniture that I needed quickly. They were also able to re-assemble furniture even though they didn't disassemble it, which was extremely helpful!

Kendra Curtis

Posted on

March 28, 2021

A HUGE shout out to Team José!!! Let me tell you folks, these guys had the hardest job moving heavy items up and down 4 flights of stairs (no elevator in the bldg) and each one of them stayed cordial, kind and ready to do the job with a smile on their faces. THANK YOU!

Mariam Shareidze

Posted on

April 11, 2021

Nazir and Rafa provided great service!

Peter Cui

Posted on

August 13, 2023

Thought My Pro Movers did a great job- responsive/good communication throughout the process, made the move itself easy (and going from DC to Richmond this was a relief for me), and the quote aligned with what I ultimately paid so there was good value there too.

Brian Callahan

Posted on

October 16, 2020

Frequently Asked Questions

When is the best time to move?

How long does it take to move?

My move date has changed. What should I do?

How is the cost of my move determined?

How and when should I pay?

Am I protected against loss or damage while my goods are in transit?

What are items of extraordinary value?

Can my possessions be stored temporarily?

What type of packing/unpacking services do you offer?

Will my furnishings stay clean?

I need some advice on how to pack my belongings; can MyProMovers help?

Can I move frozen foods?

Can I move jewelry and other valuables?

Can I move my house plants?

Can I move my pets?

Ready to get moving?

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